Warranty and Returns

Though we hope that you will never need to return anything, should you need to do so, we aim to make it as quick and easy as possible to exchange or refund your purchase. Please note your statutory rights are not affected by this guidance

Return in store

  • Simply take your unwanted or faulty items back to our chippenham store..
  • Remember to bring your receipt, invoice or order reference number to speed things up
  • We will check the items and confirm they were purchased in the last 30 days
  • Then we can make an exchange or issue a refund against the original method of payment.

Returning an item that isn't faulty

In most instances we are happy for you to return an item if it's not faulty, provided it is within 30 days of purchase and as long as the items are returned unused and in a saleable condition complete with their original packaging and any promotional items associated to the purchase. 

What if a fault develops after 30 days?

If an item is faulty and you purchased it more than 30 days ago, it is our aim to get the problem put right as quickly as possible. Depending on the circumstances, you will be entitled to either a repair or replacement, or we may offer a refund or price reduction.

Most of our suppliers offer a free, fast and reliable repair service. This service is available via our store.  We can arrange for your faulty item to be repaired and returned to you ready to use. Using this service can often be the fastest way to get any problem put right. 

Request collection

Don’t worry if you cant make it into our store or that the items you are returning are to big or hazardous to transport safely. We can make arrangements for items to be collected at your address.  

All you need to do is complete our on line form on this page and we will contact you to make suitable arrangements for collection. In some instances collections may incur a charge (max of £20). Please Contact Us to discuss this if needed.

Return Collection Request
  • Date of claim:
  • Date of installation :
  • Date removed from machine: